Cancellation, rescheduling and no-shows

• Up to 2 hours before the start, from your booking page ("Manage my appointment" button in your confirmation e-mail).
• At most two changes per consultation, with the same doctor.
• Your consultation link stays the same, and the doctor is told automatically.

• 15 minutes after the start, if the doctor hasn't connected, we let you know and offer you a new appointment.
• You choose the doctor and the time that suit you. The offer is valid for 3 months.
• If the new consultation costs more, you only pay the difference. If it costs less, the rest comes back to you as a promo code, valid for 6 months.

• 5 minutes after the start, if your doctor is waiting, we send you the consultation link again.
• If you don't connect, the consultation counts as missed. You can reschedule it for free, once, with the same doctor, within the following 24 hours.
• After that, or if you miss the rescheduled appointment too, the consultation is lost.

If the video doesn't work during the consultation, report it from the consultation room or message us on WhatsApp: we'll find a solution with you. Before your appointment, you can test your camera and microphone in 30 seconds.

Our team looks at every request. Write to us with your booking reference.